Better Websites. For All.

A National Benchmark Of 700+ US City Websites

Monsido logo
Open Cities logo
Common Look logo

Executive Summary

City websites are the first touchpoint that most people will have with their local government. But are City websites living up to the needs and expectations of their visitors?

In this national benchmarking report, OpenCities, Monsido, and CommonLook looked at 700+ City websites in the US across website quality, performance, accessibility, and technology to see how successfully they delivered online information and digital services to residents.

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A Few Key Findings Were:

  • 73% of City websites offer the capability of starting and completing a task on the website’s mobile experience
  • A City website rebuild helped generate nearly $600,000 in annual savings
  • 53% of City websites are considered to be on the path to accessibility compliance
  • Only 1 in 4 cities had more than 50% of their PDF documents tagged for accessibility
  • And more…

Better Websites. For All. Published By:

Monsido logo

About Monsido

Monsido is a fast-growing software company founded in 2014 that provides a one-stop web governance solution designed to give website visitors a superior browsing experience. Government organizations at a local, state, and federal level use Monsido to maintain error-free website content, as well as meet the latest accessibility, data privacy, and government policy standards. For more information, visit

Open Cities logo

About OpenCities

Built with and for governments, OpenCities provides the website, portal and forms functionality modern governments need to digitize each step of their customer journey. OpenCities powers the digital city halls and websites of the most forward-thinking local, county and state governments across North America, Australia and New Zealand. For more information, visit

Common Look logo

About CommonLook

Since 1999, CommonLook® has been a world-leading provider of software products and professional services enabling government agencies and corporations to meet their obligations for electronic document accessibility to achieve compliance with accessibility standards.Customers include U.S. and Canadian government agencies and leading global corporations. For more information, visit